WHAT WOULD
YOU LIKE TO MAKE BETTER?

Welcome. You’re likely here because you’re interested in making change happen, specifically in the world of healthcare.

So are we.

We’re Future Medical Systems. We’re a design and development consultancy, dedicated to improving healthcare at every stage of the journey: for patients, for professionals, and for the wider community.

WE WORK WITH OUR PARTNERS TO MAKE MEANINGFUL CHANGE HAPPEN, IN EVERY CORNER OF HEALTHCARE.

Healthcare isn’t just one big thing, of course. It’s really a web of relationships: interconnected people, processes and organizations, working to accomplish a lot of important and useful things, big and small. That’s a lot of complexity. What we do, fundamentally, is help our clients in the health field get past complexity to accomplish transformative change.

Case Studies

WE ENVISION THE FUTURE OF HEALTH

A More Responsive Primary Care Model

Partnering with a major HMO network, we accomplished a whole-track re-imagining of their digital-first primary care service model, from enrollment to patient interactions.

The 10-year Roadmap to a Smarter Hospital

We helped a large teaching hospital future-proof by designing a 10-year vision that would allow them to respond nimbly to changing social dynamics, tech trends, and new economic models of care.

Listening and Innovating: New Tools in the Cath Lab

Through uncovering user needs we were able to help a client’s R&D team design a pipeline strategy for device innovation, delivering several new patents.

WE LOVINGLY RE-DESIGN CARE DELIVERY

Developing New Services, Delivering New Patients

A client had identified a real pressing need among a cohort of high-utilizer patients. We helped them connect with those potential patients, increasing enrollment by over 50%.

Better Bedside Care with Safer Meds Delivery

We worked closely with the nursing team at a pediatric hospital to co-design safety processes that include parents and patients in their own medication safety.

Being There for Vulnerable Seniors

A community health organization was having challenges in the outreach to vulnerable seniors. Using a research-based program, we identified ways to engage with seniors in way that they would welcome.

WE GROW HEALTHY COMMUNITIES

Taking Healthcare to the Community

We helped a community healthcare organization evolve beyond its bureaucratic legacy to be a more active and strategic health catalyst in the community it serves.

A Canvas for Youth Experiences

We lead an arts organization to create a unique space for youth to practice public art and to share their voices with the community.

Partnering for Better Stroke Detection

We facilitated a radically innovative public/private partnership between a pharmaceutical company and a major medical school to improve stroke detection and prevention.

WE DEVELOP TECHNOLOGIES INTO EXPERIENCES

Opportunity, Innovation, and Better Outcomes

Working with a client’s R&D team, we created a service blueprint for a disruptive medical technology ensuring an optimal experience for clinicians, parents and children.

Health Innovation and the Entrepreneur

Collaborating with a fast-moving start-up, we redesigned the physical interfaces of their innovative device, leading to their acquisition by a large medical device manufacturer.

Digital Innovation for Human-scaled Challenges

We helped a digitally driven healthcare company develop a heuristic model that can serve-up timely digital interventions to people suffering from depression.

OUR TEAM

We practice a systems-led approach, one designed to uncover opportunities and challenges that might otherwise be obscured by complexity.We have a big interdisciplinary tool box. Our practice is grounded in applied engineering, anthropology, product and process design, and community policy.

Kara Harrington

A designer by training, Kara brings deep experience in executing human-centered design projects from strategy to implementation to scale.

Lizzie Garrett

With a background in architecture, Lizzie is a UX designer who creates digital products and services that weave together strategy, experience and details.

Rob Lister

Rob is a healthcare design strategist (and ex-mechanical engineer) with two decades of expertise in healthcare including bringing complex offerings to life.

Schirin Lucie Richter

Trained as an anthropologist, Schirin is a complex-innovation program manager, with a background in systems-oriented design and designing for population health.

Team

EQUITY + DIVERSITY IN HEALTH

We created Future Medical Systems to take part in creating a better, fairer and more healthy future. We have come to learn over the years that this means that we need to shine a light on and address systemic injustice in health care delivery. Our commitment to inclusivity, social equity and fighting racism is an essential part of this mission.

Our Commitment

WHO WE'VE WORKED WITH

WHAT OUR
CLIENTS SAY

“You did what others didn’t: real human-centered design, customized to make sure that it worked for us.”

Riaz Ali, CEO Saeidan

“The FMS team is masterful at pulling insights and formulating design directions. We successfully changed our approach at Stanford Coordinated Care with their help.”

Alan Glaseroff, co-founder of SCC, adjunct professor at CERC, Stanford Medicine

“It’s about the background and knowledge the FMS team has; all the things we didn’t need to explain. Their experience really benefitted us.”

Anita Kraker von Schwarzenfeld, Lead for Women’s Health, Integrated Care, Bayer

WHAT WOULD YOU LIKE TO MAKE BETTER?